FREQUENTLY ASKED QUESTIONS

Does Naval QA organisation come under Materiel Branch/ Staff Branch of IHQ MoD(N)?
Ans : No. The Naval QA organisation comes under Director General Quality Assurance (DGQA) under MoD(Department of Defence Production). The Naval QA organisation is independent of IHQMoD(N), however, renders services of Quality Assurance of naval items for use onboard Naval Ships and Submarines.

What role does Naval QA organisation play in Indigenisation of products for Naval use?
Ans : The Naval QA organisation was actively involved in Indigenisation process and had requisite organisational resources for need analysis, formulation of specifications, preparation/approval of drawings, Quality Assurance Plan, evaluation of pilot sample and according clearance for bulk supply. However, charter for indigenisation ceased with creation of Directorate of Indigenisation (DoI) under IHQMoD(N) in the year 2005. Presently Naval QA organisation play no role in indigenisation of items, however, professional support to IHQMoD(N)/DoI on specific issue.

What is the role of Naval QA organisation towards product quality ?
Ans :  Quality of the product depends upon the specifications indicated as part of SQRs/SOTRs/TSP indicated by IHQ MoD(N)/OPAs. The drawings, ATP and other relevant documents indicating product requirements are also approved by IHQMoD(N)/Professional Directorates. The role of Naval QA organisation is to formulate a foolproof methodology to establish conformance to the approved drawings, ATPs, material specifications, Environmental Tests requirements, safety, regulatory or any other requirements specified by the OPA. The Naval QA organisation neither formulates the design requirements nor does it approve the design of the product. The Naval QA organisation acts as a second party QA on behalf of the OPA and is responsible only for conformance to the specifications as per PO.

Does DQA(N) provide QA services for entire range of items/equipment/system meant for Indian Navy ?
Ans:  No. There are two Naval QA Directorates under DGQA namely DQA(N) and DQA(WP). While DQA(N) provides QA coverage for all electrical/electronics and weapon system and related spares, DQA(WP) provides QA coverage for all engineering, Hull equipment, propulsion, power generation & associated controls (other than switchboard) and all rotating electrical machineries not related to weapons. Further, QA cover of all types of armament (including Gun Barrels/Rocket Launchers Barrels/Torpedo tubes etc.) including missiles and explosives falls under the purview of DGNAI under IHQ MoD(N).  
 
What is the difference between Quality Control and Quality Assurance?
Ans :  Quality Control(QC) is associated with the control of variations in process parameters during various phases of product realisation viz. Specification formulations, design, manufacturing etc.. The process output is measured against predefined output and variation, if any found, is analysed and corrected by controlling the relevant parameter. The QC is, thus, an inspection of an item for its conformance to specification at that particular phase of product realisation. The Quality Assurance (QA) is a tool to provide confidence to OPAs that all approved procedure and process have been followed correctly for product realisation. The QA, besides QC, encompasses enterprise-wide functional, support and management processes. However, in case of Naval environment, QA is limited to conformance during production phase.  

The QA activities causes delay in delivery of the product?
Ans:  The QA activities actually occupy 5-7 % of the delivery period. It is the rework necessitated post-QA which adds to production timeline. If the internal QC of an industry is suitably strengthened, the time taken for clearing the item would drastically reduce.

What all documents are required for formulation of QAP?
Ans:   Copy of PO, NSQR/SOTR/TSP, copy of minutes of TNC, ET requirements, approved drawings as applicable are needed for scrutiny of QAP.

What are the major contents of a QAP?
Ans:   The format, structure, contents and template of the QAP has been promulgated vide DQA(N) letter  66301/Policy-05/DQAN/QA-05 14 Jun 2013 (copy available on DGQA website). Notwithstanding above, the QAP should essentially contain system description, details of assemblies, sub-assemblies, inspection stages (raw material, in-process and final product), manufacturing processes, inspection criteria & acceptance norms, reference document (DRGS, ATP, Standards etc.) details, the CHP stages, ETs & EMI/EMC specifications, ESS requirements etc.    
 
What is the approval procedures for QAP?
Ans :  The draft QAP is submitted by the vendor to the nominated QA field agency for scrutiny. Four copies of draft QAP, duly vetted by field agency, are once checked for correctness at HQ DQA(N) and stamped as approved.

Why QAP approval takes an inordinately long time?
Ans:  On receipt of PO copy, the firm is required to submit the draft QAP within one month. However, the submission of draft QAP by the vendor itself takes from 3-6 months depending upon the complexity of the system. Incorporation of observations on draft QAP and subsequent submission by the vendor for scrutiny and approval has also been observed to be taking an excessively long time. The reason for such delays on part of the vendor has been analysed to be delay in finalisation of design parameters, availability of approved drawings, availability of material, finalisation of production processes, etc. among many others. Many a time, sketchy draft QAP is submitted by the vendors without requisite reference documents and several correspondences are made for the same leading to protracted time during scrutiny. The time taken for QAP scrutiny by QA agency and approval process by QA authority is not more than 7-10 days provided all documents needed for QAP are made available.

Why Environmental Tests (ETs) are considered essential?
Ans:  The equipment fitted onboard ships are exposed to a stringent marine environment of humidity, heat, rain, mold growth, salt corrosion, tropical exposure etc. It is important that the fitted equipment works satisfactorily in such environment over specified period of time. The equipment is subjected to ETs to validate their design performance in stringent marine environment by simulating such environment in Laboratory.

What are Qualification Testing (QTs)?
Ans:  The prototype or early production model of first-of-its-kind equipment is subjected to various tests in order to validate the design of the equipment with respect to its functionality, operating and storage environment, performance reliability, availability, etc. These tests are Environmental tests, EMI/EMC checks, Shock & vibration Tests, endurance test, functional checks etc. Viability of production of equipment as per envisaged design is assessed through these tests. In case the equipment fails to meet the specified test result, necessary modification to the equipment is undertaken so as to achieve conformance. The design parameters of a developmental model of the equipment are thus frozen only after the prototype, clearing all Qualification testing.

What is the kind of QA involved in accepting Branded/COTS/Catalogue items?
Ans :  Ideally COTS/Branded/Catalogue items, as a standalone item, should be accepted by the users against Guarantee/warrantee with no requirement of any I-Note. However, in case the item forms part of higher indenture/assembly/system and the requirement of I- Note from QA agency is necessitated as per PO clause, following acceptance methodology is to be followed:-
(a)      Approval of IHQ MoD(N)/OPA will be obtained by the vendor for use of the specific Branded/Catalogue/COTS items indicating details like make, model, part No. etc. as applicable.
(b)     Traceability with regard to correctness of item will be established by the firm.
(c)      The item is to be accepted against Certificate of Conformity (CoC) by QA agency.
 
What is yellow banding of equipment?
Ans: During development phase of equipment, the prototype model is subjected to various types of Qualification Testing. Few of these tests like salt corrosion test and mold growth test causes irreversible damage and the equipment does not remain fit for operational use , however, be used for training purposes. Such equipment is marked with yellow band and is called yellow-banded equipment.

What Environmental Stress Screening(ESS)?
Ans :  ESS is intended to throw up infant mortality failures (early life failures) through operation of electronic component/module in extreme conditions of temperature and vibration without causing damage/wear out to the product under manufacture. This is a screening method to weed out weak/marginal component and manufacturing defect which are neither visually detected nor do they manifest during normal testing. However, such defects arise during early operational life of the equipment. 

What is the Standard Guideline to be followed by firms for registration with DGQA?
Ans:   Joint Service Guide JSG- 015-03:2007

How to access the JSG-015-03:2007?
Ans: It can be accessed on the DGQA website www.gqadefence.gov.in  under link Publication joint Service Guide or a hard copy can be procured from the following address:-
          The Director
          Directorate of Standardisation
          Department of Defence Production
          Ministry of Defence, ‘H’ Block ,
          Nirman Bhavan P.O.
          New Delhi – 110 001 

What are the pre-requisite criteria for registration in DGQA?
Ans:  Manufacturers with minimum 03 years of experience in the industries can apply for registration.

What are the categories for which a firm is registered in DGQA?
Ans:  The firms are assessed for categories depending on their infrastructure and capabilities for one or more types of activities like design, development & production. The firms are categorized as Design, Development & Production (DDP), Development and production (DP) and production (P).
 
Which are firms not eligible for registration?
Ans:  Categories of firms not eligible are as under:-
Traders/Dealers
Sole Selling/Authorised Agents
Sick units
 
Which are the various Forms relevant to vendor registration ?
 Ans : (a)  Appendix ‘A’ to  JSG-015-03:2007.  --- For fresh/initial registration
          (b)  Appendix ‘ F’to  JSG-015-03:2007.  --- For renewal of registration.
          (c)  Appendix ‘K’ to  JSG-015-03:2007.  --- For Registration against tender enquiry.
 
Where to submit the complete application?
Ans:   The application complete in all respect as per JSG-015-03:2007 can be submitted to the concerned SQAE/QAE under whose geographical jurisdiction the firm falls

What is the validity period of registration?
Ans :  03 years from the date of issue of registration certificate.

When should a firm apply for renewal of its registration?
Ans :  At least 03 months before expiry of existing registration certificate.

What are the charges for assessment/ registration?
Ans :  For SSI - Rs.10,000/-
          For LSI - Rs.25,000/-

If a firm is registered with DGQA, is it registered for all items of its production line ?
Ans :  No. The firm is registered only for those items for which it has been assessed by the Capacity Assessment Team as useful for Defence application.

If a firm is registered by DGQA, is registration valid indefinitely or is it valid for some specific period?
Ans :  The firm’s registration for specific products is valid for 03 years provided there is no change in the specifications or the manufacturing process. In case of change in specifications/manufacturing, Capacity Assessment team will assess the facilities again.